ESG
Environmental
We’re committed to the principles of sustainability, keeping up with the technology that helps reduce carbon footprints and assessing the environmental impact of everything we do. Used parts and toner containers go back for recycling. Devices are refurbished. At end of life, the raw materials are recycled rather than sent to landfill.
Our current environmental objectives are straightforward: reduce energy consumption, cut waste across packaging, paper and general office use, recover and recycle equipment, and reduce CO2 emissions. Lower waste tends to mean lower cost too, so the environmental and commercial sides pull the same way.
Sustainability is built into the way we operate. From our fully electric vehicle fleet, powered by our own 100kW solar installation, to energy-efficient improvements across our head office, we’re continually investing in ways to reduce our environmental impact. These initiatives have already delivered a 46% reduction in electricity usage, helping us run a cleaner, more efficient business.
Social
A people-first approach to technology. Behind every Lynbrook solution is a team of experienced people who care about delivering exceptional service and building lasting relationships. Our customers work with named contacts who understand their business, not anonymous call centres or ticket queues. We take the time to get to know our customers, their challenges and their goals, allowing us to provide support that is personal, responsive and built around their needs.
As a proud Northwest employer, we invest in our people, nurture talent and create opportunities for long-term careers. Many of our team members have developed their expertise with Lynbrook over many years, bringing valuable experience and continuity to the customers we support. We also believe in giving back to the communities around us, supporting local initiatives and causes that make a positive difference.
For us, technology is only part of the solution, it’s the people behind it that make the difference.
Governance
Honesty, reliability and integrity are at the core of everything we do. We believe strong business relationships are built on trust, which means being transparent in our advice, delivering on our commitments and always doing the right thing for our customers. Whether we are recommending a technology solution, managing a customer environment or providing ongoing support, our approach is based on long-term partnerships rather than short-term gains.
That responsibility extends to how we protect the information and systems our customers rely on every day. We understand that businesses trust us with access to critical technology, sensitive documents and valuable data, which is why security is built into the way we operate. From secure print solutions and user authentication on multifunction devices, to controlled document workflows and robust IT security measures, we help customers reduce risk and protect their information.
Data protection and compliance are also central to our approach. We follow secure processes designed to support GDPR requirements, helping organisations maintain control over confidential information throughout its lifecycle. Our solutions are designed with privacy, accountability and security in mind, whether documents are printed, scanned, stored or shared.
Through our cybersecurity services, we continue to help businesses protect themselves against the growing risks of modern technology. By combining proactive security measures, monitoring and expert support, we help customers stay ahead of threats and keep their operations running securely. For Lynbrook, trust is earned through every interaction, from the technology we provide to the way we support our customers every day.