Customer Support

Frequently Asked Questions

About Lynbrook

Lynbrook is based at 10 Prospect Place, Skelmersdale, Lancashire, and works with businesses across the North-West and beyond.

Fifty years. The business began as a small analogue copier company and grew into a full print, document and IT partner.

Yes, and it’s provided in-house rather than through a third-party lender, so it’s faster to arrange and simpler to adjust later. Because we understand your print environment and own the equipment we provide, we can offer greater flexibility as your business changes. Whether you need to add devices, upgrade technology or adjust your solution in the future, we can respond quickly without the restrictions often associated with external leasing agreements.

We provide managed print, document solutions and managed IT, funded and supported in-house, from one partner.
We review your devices, analyse print volumes and usage patterns, and build a clear picture of your true printing costs, including hidden expenses such as inefficient equipment, expensive ink usage and the time spent managing multiple suppliers. You’ll receive a detailed report highlighting opportunities to reduce costs, improve efficiency, workflow solutions and print management, with transparent recommendations tailored to your business needs.

Managed Print Services

Device supply and installation, proactive monitoring, maintenance, and all parts, labour and toner. You receive a single invoice and a one visit, one fix service for faults.

The workspace review decides that, not a sales target. We look at what you run today, then recommend what to retain and what to renew based on the most commercially viable option, whilst providing the utmost reliability.

At Lynbrook, we believe the best print solution starts with understanding your business — not choosing a manufacturer first. We supply and support industry-leading brands including Konica Minolta, Ricoh, Lexmark and HP, allowing us to match the right device to your requirements, whether that’s reducing costs, improving productivity, strengthening security or supporting future growth. Our advice is independent, practical and focused on delivering the best long-term solution for your organisation.

Cloud printing manages your printers and print/scan jobs through a cloud platform instead of an on-site server, so people can print securely from any location or device.

In most cases, no. Cloud print and scan removes the on-site print server, which cuts maintenance and simplifies multi-site printing.

Yes. Our MFDs scan to the cloud, to email and into document management systems, so files reach the right place automatically.

Yes. Secure release holds jobs until the user authenticates, and data is protected in transit.

Yes. Printers store, process and output personal data, and an uncollected printout or an unwiped hard drive can be a breach. They belong in your data protection thinking.

A feature that holds a print job until the user authenticates at the device, so confidential documents are never left unattended in a tray.

A printer prints. A multifunction device prints, copies and scans in one unit, and usually integrates with document and cloud systems. Most offices are better served by MFDs.

Yes. Every device on your agreement includes parts, labour and toner, with proactive support and a one visit, one fix approach to faults.

It tracks and controls printing across your organisation, recording every job, applying rules such as duplex and mono, securing document release, and reporting on cost and usage.

PaperCut. It’s our go to solution, because we consider it the strongest option available. For specific need, we also use other print management software.

PaperCut integrates with directories such as Active Directory, so people are recognised by their normal credentials.

Yes. Visibility and simple rules reduce waste, and the reporting shows exactly where the savings come from.

We’re a Sophos Partner, which gives our Managed IT Services Team access to a broad set of security solutions to draw on beyond print. On the print side, secure release, access controls and audit trails protect the data your devices handle via our print management software.

It supports it. Secure release, access controls and audit trails reduce the risk of unauthorised access to personal data, which is part of what GDPR requires.

Managed IT

Managed IT means a provider looks after your technology for you, cloud and on-site systems, security, monitoring and support, so it stays reliable and secure without tying up your own team.

Yes. We work across both, and often a mix of the two, matching the setup to how your business actually runs.

No. We support SMEs, schools and smaller organisations as much as larger ones, scaling the service to fit.

It’s one relationship. The same team handles your print, documents and IT, which means less admin, clearer costs and a single point of contact.

Yes. We review what you have and consolidate, upgrade or expand it rather than replacing everything by default.

Yes. We protect SMEs, schools and organisations of all sizes, as a Sophos Partner with tools and support suited to smaller teams as much as larger ones.

Device and endpoint protection, email security, access control and early threat detection, set up and managed for you, alongside GDPR and staff-awareness support.

Yes. That gives us a broad, proven range of security solutions to protect every part of your business.

It’s the planning and technology that keep your business running when IT fails, covering data backup, recovery of critical systems, and how staff keep working during disruption.

Backup keeps safe copies of your data. Disaster recovery is the wider plan for restoring systems and getting the business working again after a failure. You need both.

That depends on your setup and priorities. We help you set realistic recovery targets and build a plan to meet them.

Yes. Cloud-based recovery lets critical systems and data be restored off-site, often faster and more reliably than older methods.

Cloud IT solutions host your systems, desktops or applications online instead of on local servers, so staff can work securely from anywhere and you rely on less on-site hardware.

Not if it’s planned. We review your setup first and migrate in stages, so people keep working while systems move across.

No. Some systems are better kept on-premises, and we’ll tell you which. A mix of cloud and on-site often works best.

Yes. Security is designed in from the start, covering access, data and devices as part of our wider cyber security work.

Neither is better outright. On-premise suits tighter control, heavy local applications and certain compliance needs, while cloud suits flexibility and remote work. A mix often wins.

Yes. We monitor, maintain and secure on-site infrastructure as part of our managed IT service.

Yes. Protecting data and controlling access to it support the obligations GDPR places on your business.

IT monitoring continuously checks your servers, network and devices for faults, capacity issues and unusual activity, so problems can be fixed before they cause downtime.

It’s part of it. Monitoring is the early-warning layer that spots issues; support is what fixes them. Together they keep your systems reliable.

Yes. Unusual activity often signals a security problem, so monitoring works alongside our cyber security to catch threats early.

Yes. Our monitoring platform operates 24/7, continuously checking the health, performance and security of your systems. This means issues that occur overnight, at weekends or during holidays are detected and logged as soon as they arise, rather than remaining unnoticed until the next working day.
While monitoring never stops, alerts generated outside of contracted support hours are reviewed and actioned during the next business day. This ensures potential issues are identified early, allowing our engineers to prioritise and resolve them as quickly as possible when support resumes.

Document Solutions

They cover the capture, routing, storage and control of your business information: workflow automation to get documents in and delivered to the right system, and document management to hold and secure them afterwards.

Workflow automation handles a document’s journey in, receiving it from any source, reading it and routing it. Document management is the system people log into to store, find, approve and control documents from then on.

No. Most documents now arrive digitally, by email, portal or business system, and the workflow handles those the same way it handles scanned paper.

Documents and data can be delivered into CRM, case management, ERP and document management systems, so information lands where your team already works.

A DMS is a secure central system your team logs into to store, search, share and control business documents through their lifecycle, with access controls, version history and audit trails.

A network drive stores files. A document management system indexes their content, controls who can reach them, keeps version history, records an audit trail and integrates with your other business systems.

In seconds. Search works on keywords, metadata, customer names, reference numbers or the text inside the document itself.
Yes. Teams across home, office and multiple sites work from the same document set, with the same access controls applied.
It applies retention and deletion rules automatically, restricts access to authorised people, and keeps an audit trail of who did what, all of which support your obligations.
It’s the automated handling of a document from arrival to destination: capturing it from any source, reading its content, extracting key data, then routing, renaming and indexing it into the right business system without manual work.
No. Documents can be captured from email attachments and email bodies, watched folders, network locations, portals and business applications, as well as from scanning.
Optical Character Recognition reads the text in a document. It’s what turns an image of an invoice into data such as the invoice number and supplier, which is what allows the document to be routed and indexed automatically.
CRM, case management, ERP, finance and document management systems, among other line-of-business applications.
Routing follows the rules you set against extracted content, so it behaves consistently every time. We configure and test those rules around your documents and processes before going live.

Book a free workspace review

Book a free workspace review and we’ll show you what your print, documents and IT cost today, and where they could cost less.
Call us 01695 733 600
Email us info@lynbrook.co.uk

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